Privacy policy
This policy explains which personal data is processed when you visit agentivia.ch, for what purpose, and which rights you can exercise. It follows the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Controller
- Controller
- Thibault Dierckx — AGENTIVIA
- Address
- Chemin du Boiron 4, 1263 Crassier, Switzerland
- thib.drx@agentivia.ch
No data protection adviser has been appointed; this is not required given the nature and volume of the processing.
2. In brief
- No cookies, no advertising trackers, no audience measurement.
- No third-party resources when pages open: fonts, images and scripts are served from the website itself. The only exception, at your initiative: the demo video, loaded from YouTube only if you click “Play the video”.
- No form: the website collects nothing until you write to us.
- Hosted in Switzerland, with Infomaniak.
3. Data processed during your visit
3.1 Server logs
On each visit, the hosting provider automatically records technical data: IP address, date and time, page requested, volume transferred, browser and operating system, referring page. This data is used solely to operate and secure the website. It is kept for a limited period set by the hosting provider, then deleted.
Legal basis: legitimate interest in operating a secure and stable website (Art. 31 FADP; Art. 6(1)(f) GDPR).
3.2 Calculator
The values you set in the calculator are processed in your browser. They are neither transmitted nor stored.
3.3 Contacting us
When you write to us by email, we process the data you provide: name, contact details, company and the content of your request, in order to reply and, where relevant, to prepare a contract.
Legal basis: pre-contractual measures and legitimate interest in replying to enquiries.
3.4 Booking an appointment
The booking buttons open the external service Calendly (Calendly LLC, United States) in a new tab. Nothing is sent to Calendly until you click. If you book a slot, you provide the data requested in its form — usually your name and email address — under its own policy: calendly.com/privacy. We then receive the appointment confirmation.
3.5 Demo video
The “Video” page first shows a plain image served by our website. The video itself is hosted by YouTube (Google Ireland Limited, Ireland; parent company Google LLC, United States). It is loaded only if you click “Play the video”: only then does your browser connect to YouTube, which receives in particular your IP address and technical information about your device, and may set cookies or use similar technologies under its own policy: policies.google.com/privacy. The video is embedded in “privacy-enhanced mode” (youtube-nocookie.com domain). Until you click, nothing is sent to it.
Legal basis: your consent, given by that click (Art. 31(1) FADP; Art. 6(1)(a) GDPR).
4. Recipients
- Infomaniak Network SA (Switzerland), for hosting the website;
- our email provider, for email correspondence;
- Calendly LLC (United States), only if you book an appointment;
- YouTube (Google), only if you start the demo video;
- authorities, where required by law.
Your data is never sold, rented or used for advertising.
5. Transfers abroad
Simply visiting the website involves no transfer of data outside Switzerland. A transfer abroad, in particular to the United States, takes place only if you choose to book an appointment through Calendly or to start the demo video (YouTube); it is then covered by the safeguards those providers implement (standard contractual clauses and, where applicable, the Swiss-U.S. Data Privacy Framework).
6. Data processed on behalf of our clients
When AGENTIVIA installs and operates a platform for a client company, that company remains the controller of its data; AGENTIVIA acts as processor, under a written contract.
- Platform data (documents, history, settings) is hosted in Switzerland.
- To carry out a task, the necessary text is sent to the artificial intelligence model selected for the project. That model may be operated by a provider located outside Switzerland.
- The provider selected, the country of processing and the applicable safeguards are stated in the quote and in the contract, before anything goes live.
This processing is governed by the contract with each client and is not covered by this policy, which concerns visitors to the website.
7. Retention periods
- Server logs: a limited period set by the hosting provider.
- Email correspondence: for as long as needed to handle the request, then, where a business relationship exists, for the statutory retention periods (ten years for accounting records).
8. Security
The website is served exclusively over an encrypted connection (HTTPS). Appropriate technical and organisational measures protect data against unauthorised access, loss and alteration.
9. Your rights
You may request access to your data, its correction, its deletion, the restriction of or objection to its processing, and its delivery in a common format. Write to thib.drx@agentivia.ch; we normally reply within 30 days and may ask for proof of identity.
10. Complaints
If you believe that processing is not lawful, you may contact the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, edoeb.admin.ch, or, if you live in the European Union, the supervisory authority of your country.
11. Changes
This policy may be adapted as the website or the legal framework evolves. The version in force is the one published on this page.